Remote Control


Technology Overview

Remote Control is part of StarSoftComm's Remote PC Management and Maintenance system core feature. It is a highly reliable, flexible and secured remote support system. Remote control alloes PC OEM technical support staff or IT personnel, through Windows or web browser, to remotely access, control, browse, manage or update a remote PC as if he is physically present. This significantly increases efficiency, simplifies the support process and improves service quality.

Remote Control can be deployed as an independent solution or integrated with other solution to facilitate remote capability, under which, support personnel are empowered, with permission from user, to remotely visit user desktop to provide assistance in solving problems. Solving problems remotely improves respond time, increases efficiency and reduces support costs.

Technology highlight

Remote client module is pre-installed on PCs of OEMs who adopt StarSoftComm's remote maintenance solution. Client agent of Remote control is also being integrated and pre-installed on Corporate PC models.

Tunnel through firewall. Remote control allows support engineer control and assists any PC connected to Internet including PCs connected to corporate LAN and broadband users behind firewall.

Support duplex chat and file transfer. Chat feature is available as a communication channel between support engineer and end user to assist in problem solving. File transfer feature allows transferring of any tools to end user's PC when necessary.

Privacy protection and process log. Remote control uses patent pending technology to protect user's privacy and security during the remote assist operation. Support engineer will not be able to access user's data, email and any documents unrelated to problem solving, ensuring user's privacy and data security. A complete process log is kept in the central database for future audit and reference.

business worthiness

PC manufacturer. As part of PC remote management and maintenance solution, StarSoftcomm's remote control helps IT administrator quickly and effectively solves problem, improves service efficiency, improves support staff's confidence in problem solving, reduce end user support cost.

Corporate or business user. As part of PC remote management and maintenance solution, StarSoftcomm's remote control satisfies IT personnel's needs to remotely manages increasingly distributed environment, reduces support costs, improves support efficiency and productivity.

Professional IT service providers and ISV. StarSoftcomm's remote control allows traditional IT service provider to perform remote diagnostics and solve user's problem, improve service efficiency, reduce on site visits, reduce service costs and improve service quality.

Software developer. Software developer can seamlessly integrate remote control technology into their software products, improve user support level and efficiency, improves user experience and customers satisfaction.