PC Self -- Maintenance Platform

Solution description

Conventional PC service and support structure dictates that resources be proportionately invested as the number of PCs grow to maintain service level, this not only directly contributes to the erosion of profit margin, it resulted in a bloated and inefficient support system that creates maintenance issues in itself. It has become apparent the reliance on conventional support and service structure that depends heavily on human interventions must be alleviated, if not eradicated, that a service solution that drastically reduces support costs, increases support efficiency and at the same time, fulfilling the ever increasing diversity of user support requirements must be the future.

PC OEMs' challenges

PC service industry indicated system and software problems that can be eliminated or prevented with an appropriate maintenance software application in any typical PC environment up to 80%. Some of the more pressing issues are depicted in the followings:

Close at the heels as PCs populate and as software applications become increasingly complex are issues such as ease of use, stability and coexistence between software and OS. The increasing complex environment inevitably encourages operational problem or even system failure.

The overwhelming rate of adoption of the Internet elevated the threat of virus into a phenomenon, further fuels by ignorance of the average users on online safety and lack of proper tools for self-defense, the potential exposure to virus has escalated from highly probable to almost a certainty.

The intense penetration of PCs into the general population and user knowledge growth on computer usage & maintenance has not been a synchronized affair, and logically the gap will grow as PC popularity gains momentum, this further strains the current support structure that is already hardly coping.

Current support structures PC OEMs deploy are legacy approaches that are predominantly phone support, which are costly, inefficient and ineffective towards achieving customer satisfaction.

Instep with broader penetration of PCs into the general population and as the notion of consumer rights emerges from the obscure, the diversity of requirements on support demand has also widen, a static support structure that offers limited flexibility will have difficulty keeping up with the rapid growth of the PC enabled population.

Solution

Through in-depth analysis on every aspect of after sale service and statistics on problems users encountered, it is evident that empowering users to be self-reliant is the most effective approach in significantly reducing service and support costs and meeting the increasingly complex requirements in support demands. As such, self-maintenance capability in StarSoftComm's PC service approach is of strategic importance, and they cover the following aspects:

Enable PCs' manageability and ease of maintenance through pre-installed self-diagnostic and self-maintenance capability from day one, as the foundation for empowering users' self-reliant and remote assist when required. The system platform also provides unattended installation capability that ensures the integrity of the operation environment.

Reduces users' reliance on OEM and channel's support through ominous diagnostic and recovery capabilities.

Provides multi-level data and system safety protection through unattended data backup capability and protection policy.

Increase remote assistant and service efficiency through the suite of self-diagnostic and self-maintenance capabilities.

StarSoftComm Self-Maintenance solution, benefits to PC OEMs:

Increases manageability and ease of maintenance of PCs directly impact branding potency.

Reduces support costs by resolving up to 80% of the commonly encountered user problem through empowering self-reliance to user.

Increases support efficiency through powerful self-diagnostic and Self-Maintenance capability in PC Self-Maintenance system platform.

Please proceed to product details on StarCenter for more information on PC self-maintenance solution and related functions and technologies.