StarSoftComm PC Service Solution

As PCs gradually become homogenic over the past decade in both forms and features, OEMs inevitably find profit margin dwindled in the extremely price sensitive marketplace. With revenue growth falling disproportionately behind unit growth volume, compounded by increases of customer support costs brought forth by demands of better quality service as consumer awareness grows, gains in market share are almost unavoidably achieved through sacrificing profit margin deterioration above their peers.

OEMs have recognized through the recurring breaching of the price barrier that relying on PC sale price to attain profit margin is not a realistic formula. Alternatively, the value of good customer services to retain and nurture loyal customers for returning purchases has become increasingly apparent. However, traditional support structure currently employed by OEMs will increase costs proportionately to the improvement on level of service desired, and this plows back into the vicious cycle of costs increase in expanding or mere retaining market share.

Under the circumstance, it is imperative a solution that increases service quality while reduces support operation costs be found to break the cost - market share - profit cycle and maximize profit margin for OEMs.

As a leading remote service solution provider in China, StarSoftComm has invested momentous time and efforts in service-relevant core technologies, including but not limited to system maintenance, data protection, disaster recovery, network management and auto-installation, in collaboration with extended experiences in PC service and maintenance, StarSoftComm arrives at a solution that provides superior service quality while reduces support operation costs. StarSoftComm's revolutionary remote service solution comprises the follow concepts:

Increases PC manageability and ease of maintenance through a PC-client based system platform with auto-diagnostic and auto-repair capabilities that significantly increases stability of the PC operation environment and reduces PC failure rate, and on the next level, ensure serviceability of primary PC functions and recoverability of critical operational data.

The existing OEMs and their channels' support structure are crushing under the weight of the higher demands for service and support, for which the ability to meet customer satisfaction include complex factors such as PC OEMs customer service professionalism, respond time and availability of communication channels. StarSoftComm addresses these factors by elevating users into an active role in after sale support, via an ominous self-maintaining PC-client system platform that promotes self-reliance on problem solving to users, and as an efficient assistant tool in a many aspects to support personnel that leads to reduction in support costs.

The efficiency of after sale service directly impact costs of support operation, and more importantly, is an inescapable factor in customer satisfaction. Given that PC services is a dynamic and continuous activity that span the entire PC lifespan, StarSoftComm's remote service platform offers remote problem solving and system upgrade capabilities to OEMs, by which highly efficient quality services to users throughout the PC lifecycle is made possible.

In putting PC user satisfaction as the focus of product and service design, StarSoftComm develops solutions that offers OEM efficient support platform, higher quality service to end users, thus transforming users' demands for support into corporate assets in the form of better user satisfaction, upon which long term success is built.

Other StarSoftComm PC service solutions:

PC Self-Maintenance: StarSoftComm provides a system platform with self-diagnostic and self-service capabilities that improves PC manageability and ease of maintenance, promotes PC users to be self-reliant, reduces after sale support costs while increasing service efficiency. The platform also provides system and application software protection, critical operational data and user data protection and recovery, and as an interface to remote service and network PC management.

PC Remote Maintenance: Provides remote problem solving and system upgrade capabilities through the Internet, maintain system in an optimized state and reduces failure rate. Includes auto-upgrade of hardware driver, Windows upgrades, patches, system optimization and as a remote assistant tool to support personnel, in combination increases service efficiency, improve customer satisfaction and loyalty.