Improve PC management, safeguard data
-- Xi'an Hai Guan implemented StarSoftComm Remote PC management and maintenance system

1.Background analysis

Xi Hai Guan is an inland custom authority that have been expanding and improving operation since it commenced service 17 years ago in 1st May, 1984, its operation has been steadily increasing with the economic development of ShaanXi, with expansions in personnel headcount and IT system to automate the increasing workload.

Recent adoption of Internet stimulates further demands on PCs required to accommodate the growth of information commerce, adopting Windows OS on client PCs, building a network environment based on TCP/IP protocol. The operation nature of Xi Hai Guan dictates that information transacted be secured, and to prevent unauthorized information outflow, client PC are not equipped with CD or floppy drive, which presented as an obstacle in system maintenance, complicated by insufficient IT personnel, many PC problems are not resolved timely and effected service quality. Xi Hai Guan has since recognize the problem and implement advanced network management for all new PCs to facilitate state-of-the-art network management.

2.Solution analysis

In selecting a network management product, Xi Hai Guan is mindful of data security, system user friendliness and the efficiency of managing a network system lack of CD and floppy drive on the client PCs. After extensive analysis, Xi Hai Guan decided upon StarSoftComm's Remote PC management and maintenance system, StarNet, centrally controls all client PCs under the system. Advanced technologies StarSoftComm Remote PC management and maintenance system deploys are reflected in the following benefits:

Convenient naked PC distribution and hardware diagnostic functions

Given that client PCs deployed in Xi Hai Guan are nit equipped with CD or floppy drive, IT personnel are required to open the PC case and temporarily connect a CD drive to perform installation, severely effect IT personnel, employees and in turn the efficiency of the system and corporation as a whole. Through StarSoftComm's Remote PC management and maintenance system, IT personnel can deploy hardware diagnostic function to provide specific solution to address hardware issues in seconds, or if eliminated as hardware problems, uses software distribution under Linux to install Windows OS when system does not restart. The entire process of OS, hardware driver and application software installation can be pre-scheduled and unattended, eliminating interference to employees' productivity, increase efficiency in PC problem avoidance.

Asset management and control

Client PCs are deployed over a multitude of offices in Xi Hai Guan, creating an obstacle IT personnel in managing hardware and software information, and changes in these IT assets. IT personnel must physically visit each PC to verify the accompanied IT assets, and further, they have no knowledge of changes until the next physical verification. Asset management automatically searches for and tallies all IT assets and updates when there are changes, and informs personnel in charge through generating different reports, provides comprehensive management and tracking of throughout the entire IT assets life cycle.

Xi Hai Guan port authority is an important point of commerce and legal comtrol, information processed must be secured, although PC deployed in the system are not equipped with CD and floppy drive, the popularity of USB storage devices posses as yet another security risk. In addition to controlling CD and floppy drive access and usage, StarSoftComm's Remote equipment access control also restrict USB port access, effectively safeguard all data leakage.

Application software asset verification function prevents employees from using illegal or work unrelated software, for example instant messaging or gaming, significantly increases employee productivities.

Remote control and assistant

Unsophisticated PC skills of the average users led to many non-critical but frequent issues IT personnel needs to attend to. Remote control and assist allows IT personnel to remotely synchronized mouse and keyboard with user, providing handholding assistant to users. Significantly increases IT personnel work efficiency and reduce PC problems. During remote assistance, PC user may selectively conceal important documents and information from support personnel to ensure security of corporate information.

Remote management for OS and software, data unattended backup and restore, dramatically increases efficiency of network management, reduces PC problems and overall improves productivities of all port authority. In conclusion, the combination of features in StarSoftComm' Remote PC management and maintenance system meet all objectives of a government organization as Xi Hai Guan where data security is a priority.

3.Implementation results

StarSoftComm's management and maintenance system was fully integrated into Xi Hai Guan IT commerce system after 1 year of operation and demonstrated to be a competent network management system. Through which all PC management issues are resolved, IT personnel are freed from repetitious and labor intensive issues, significantly increases work efficiency, and at the same time, resolve data security issue.