Welcome to Starsoftcomm

StarCare provides automated problem solving solution and automated system upgrade to end users via the Internet to maintain proper operational environments, and provide technical assistant or general services through remote desktop, increase service efficiency, customer satisfaction and loyalty.

Function description

Through the following protection and maintenance capabilities, StarCare deploys fully automated service and problem solving to assist users self-diagnose and self-repair when issues arise, through which achieve lower support costs for OEMs and increase customer satisfaction:

Fully automated software and system upgrade service: Performs unattended Windows upgrade and SP patches, automated BIOS upgrade and application software patches. Ensure system operates under optimized environment and increase system defense against virus attacks.

Hardware driver installation, upgrade and maintenance service via the Internet: Automatically identify installed hardware deploying StarSoftComm intelligent hardware driver technology and automatically connects to StarSoftComm service, make query, download and install the latest patches or upgrade where necessary.

Automated problem solving: Provide problem specific solution to end user via the Internet, automated system optimization, auto-startup programs optimization and network performance optimization etc, increase user self-reliance on maintenance.

Remote desktop:StarSoftComm remote control technology penetrates firewalls and connects directly with user PC (including LAN and community broadband),assist users in resolving problems, increases efficiency in problem solving.

Seamless integration with StarCenter: Provide support personnel remote access to all powerful diagnostic and maintenance functions embedded in StarCenter, significantly increase support efficiency.

Product highlights

Fully automated service, simplified the complicated: Simplified with unattended auto-diagnostic, download and installation processes through PC client based StarCenter connecting with backend server.

Self-diagnostic, self-repair: Resolve problems through guiding users with automated problem solving functions. User friendly maintenance processes empowers the average users self-reliance in problem solving without soliciting external assistance.

Remote desktop assistant provides broader and more in-depth support: Remote desktop allows support personnel to assist user directly and quickly solves problems beyond the scope of auto-diagnostic and auto-repair capabilities.

Integrate with powerful repair functions of StarCenter: Support personnel can guide users via phone or network connection, quickly diagnose and resolve problem through powerful functions embedded in StarCenter, reducing phone support costs and increases support efficiency.

Windows 2000 Professional Simplified Chinese Edition
Windows XP Professional Simplified Chinese Edition
Windows XP Home Edition Simplified Chinese Edition